Privacy Policy

Fix It Vancouver ("we," "us," or "our") operates the website fixitvancouver.com. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our referral service.

1. Information We Collect

When you submit a quote request through our website, we collect the following information:

• Full name
• Email address
• Phone number
• City and property type
• Description of the job or repair needed
• Photos you choose to upload
• Preferred timing for the work

We also collect standard website analytics data (pages visited, time on site, browser type) through third-party analytics tools. This data is aggregated and does not identify you personally.

2. How We Use Your Information

The information you provide is used exclusively to:

• Match you with an appropriate handyman professional in our referral network
• Share your contact information and job details with the relevant professional so they can reach out to you directly
• Follow up with you regarding your quote request
• Improve our service based on the types of requests we receive

We do not use your information for advertising, marketing lists, or any purpose unrelated to your quote request.

3. Who We Share Your Information With

Fix It Vancouver is a referral service. When we match you with a professional, we share the relevant details of your request — including your name, contact information, city, and job description — with that independent handyman so they can contact you directly.

We do not sell, rent, or share your personal information with any third party for their own marketing or commercial purposes.

We use Formspree to process quote form submissions. Formspree's privacy policy can be found at formspree.io/legal/privacy-policy.

4. Data Retention

We retain your information for as long as necessary to fulfill the purpose for which it was collected — typically until your job request has been completed and any follow-up resolved. You may request deletion of your information at any time by contacting us at hello@fixitvancouver.com.

5. Your Rights Under PIPEDA

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for the use of your information (note: this may affect our ability to complete your referral)

To exercise any of these rights, contact us at hello@fixitvancouver.com.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption for all data transmission. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use basic cookies for functionality and analytics. We do not use tracking cookies for advertising purposes. You can control cookie settings in your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or requests, contact us at:

Fix It Vancouver
Email: hello@fixitvancouver.com
Website: fixitvancouver.com